FAQs

FAQs

The purchase process is simple. Just follow these steps:

1.Choose the category you want.
2. View products that interest you. Click on the article and evaluate the images and corresponding information, such as description, size, price and quantity.
3. Add product to cart. Then you can choose to continue to buy or process your order. Registration is not required.
4. Select one of the following payment methods: Paypal, ATM or MB Way.
5. Confirm your order.
6. You will receive a confirmation email of your order.

Yes. You can delete unwanted items from your shopping cart before processing your order.

No. You can finalize your order without registering on the website, choosing the option “buy without creating an account”.

Atualmente, a ZOLF disponibiliza os seguintes meios de pagamento: Multibanco, Paypal, através de transferência bancária, MB Way e Klarna.

After making your request, you will receive a confirmation email. If you do not receive it, please contact us through the available channels and presented on the website.

Yes. You can buy with total peace of mind, as this website assumes a commitment of responsibility towards its visitors, protecting your personal data based on the encryption of data transmission through a secure HTTP, ensuring the security of your purchases and your data.

All orders are placed in Euro (€), with payment processed in that currency. Please note that if your bank account is in a different currency, the exchange rate used to debit your account will be automatically determined by your Bank / PayPal and not by ZOLF.

Quando um artigo está indisponível, procuraremos disponibilizá-lo de novo o mais depressa possível. Se o pretender, por favor envie um e-mail para: info@zolfshop.com indicando a referência, cor e tamanho pretendido. Logo que se encontre disponível entraremos em contacto.
Se não existir stock disponível nem perspetiva de reposição, o artigo será retirado do website.

Podes saber toda a informação sobre como efetuar uma troca/devolução here.

For the Mainland Portugal and Spain, delivery is made within 3 business days after shipment.
For Madeira Island, entre 3 a 12 dias úteis após a expedição.
To the Azores Islands, entre 3 a 12 dias úteis após a expedição.
For remaining countries between 3 and 10 business days after shipment.

You will receive your order at the address indicated in your account or entered when ordering.

Yes. Each time you enter a valid tax identification number (NIF), you will receive your invoice with this data. If you have not placed a NIF in your account or provided a wrong NIF, we will automatically issue an invoice to an Undifferentiated Customer, as provided by law.

Yes, subscribe the Newsletter in the footer of the homepage to receive information about the latest news.