FAQS

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Shopping

How can I buy on ZOLF?

The purchase process is simple. Just follow these steps:
1. Choose category.
2. View products that interest you. Click on the article and evaluate the images and corresponding information, such as description, size, price and quantity.
3. Add product to cart. Then you can choose to continue to buy or process your order. Registration is not required.
4. Select one of the following payment methods: Paypal, ATM or MB Way.
5. Confirm your order.
6. You will receive a confirmation email of your order.

Can I delete an item from my order?

Yes. You can delete unwanted items from your shopping cart before processing your order.

To make a purchase, do I have to register on the website?

No. You can finalize your order without registering on the website, choosing the option “buy without creating an account”.

What payment method can I use to make my purchases?

Currently, ZOLF offers the following means of payment: ATM, Paypal and MB Way.

How can I prove that I have made my purchase?

After making your request, you will receive a confirmation email. If you do not receive it, please contact us through the available channels and presented on the website.

When I pay with a ATM reference, the entIty is ifthenpay. Is there an issue?

No. You are proceeding correctly. ZOLF has a contract with IFTHENPAY, Lda, which is a Payment Institution authorized and supervised by the Bank of Portugal (registration no. 8707), for the calculation and automatic issuance of references suitable for payment via ATM or Homebanking of Products presented at ZOLF.

Is it safe to buy at ZOLF?

Yes. You can buy with total peace of mind, as this website assumes a commitment of responsibility towards its visitors, protecting your personal data based on the encryption of data transmission through a secure HTTP, ensuring the security of your purchases and your data.

In which currency can I make the payment?

All orders are placed in Euro (€), with payment processed in that currency.
Please note that if your bank account is in a different currency, the exchange rate used to debit your account will be automatically determined by your Bank / PayPal and not by ZOLF.

Are products with the indication of unavailable replaced?

When a product is unavailable, we will try to make it available again as soon as possible. If you wish, please send an email to: info@zolfshop.com indicating the reference, color and size desired. As soon as it is available we will contact you.
If there is no available stock or replacement prospect, the item will be removed from the website.

How can I return / exchange an item I bought at ZOLF?

Please fill out the form here.

How long will it take to get my order?

For the Mainland Portugal and Spain, delivery is made within 3 business days after shipment.
For Madeira Island, between 3 and 5 business days after shipment. To the Azores Islands, between 3 and 8 business days after the expedition.
For remaining countries, within 3 to 10 business days after shipment.

Where will I receive my order?

You will receive your order at the address indicated in your account or entered when ordering.

Will the invoice be issued with my personal data?

Yes. Each time you enter a valid tax identification number (NIF), you will receive your invoice with this data. If you have not placed a NIF in your account or provided a wrong NIF, we will automatically issue an invoice to an Undifferentiated Customer, as provided by law.

Is it possible to receive regular information in my e-mail with the latest ZOLF news?

Yes, subscribe the Newsletter in the footer of the homepage to receive information about the latest news.

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ZOLF SHOP

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